Forge App 'Manage Vendor Account' Redirect Loop & 404 (Legacy vs UUID Vendor ID ?)

[frederictardieu]

G’day m8,

I’m experiencing a problem on the path to release a Forge app on the Atlassian Marketplace, even before requesting to make it public.

Scenario:

• I have an old vendor ID (1217xxx)
• I created a new Forge app, with team member using my historical mail address which generated a UUID-like vendor ID (bd647e60-...)
• Logging-in Developer console with my historical mail address,
• Clicking “Manage vendor account” leads to new UUID-like Marketplace id → a page not found/”Looks like you took a wrong turn”
• Cleaning browser cache and logging-in Marketplace with my historical mail, I land on “old” vendor page, listing old apps which should be deleted
• Same scenario with a fresh user/Forge app admin team member leads to same vendor UUID-like not found page

Did any of you experienced this kind of problem? I obviously took a wrong turn but I can’t find which one. It looks to me like Forge app vendor account is stuck in an incomplete provisioning state, but this is my intuition.

Being blocked on way to public release I raised an ecosystem ticket ECOHELP-99171 in the meanwhile.

Looking forward any wise advice,

Cheers,

Fred

[marc]

We also have a mishap during our Forge release, see Connect to Forge migration - app published with partial access

[frederictardieu]

Hi @marc ,

Thanks for your input. Actually your case seems different: in my case, it’s an impossibility to access vendor page associated to a Forge app before even requesting for approval. In other terms, it’s not possible to edit vendor’s page details, and go on with Forge Marketplace process.

[frederictardieu]

Eventually found this working scenario in Atlassian Developer console for our app:

• Distribution section / List on the Atlassian Marketplace / manage vendor account link → KO: 404 with a UUID vendor ID

  

• Settings section / “The App is listed on the Atlassian Marketplace” / “To edit the settings for this app click here” → OK

  

  It leads to a working Atlassian Market place app details edit page with an app id in the URL which is different from Forge app id shown in Overview section, but it works.

  From there, clicking on vendor link works too, showing vendor page with legacy vendor ID:

  

  As a conclusion, to edit app details, and then indirectly edit the vendor details:

  passing thru the Settings section in Developer console is working
  passing thru Distribution section in Developer console is not working

  This shows that the Distribution / manage vendor account link uses a wrong UUID vendor ID, when the Settings section use the correct legacy vendor ID.