When we make issue reports via DEVHELP, we tend to spend tremendous amounts of time assembling and sharing details of the issues we encounter. Sometimes, these tickets get converted to public Jira tickets (for us these tend to be in CONFCLOUD), but rarely contain all of the great amount of detail provided in the original DEVHELP investigation. When an Atlassian goes to work such an issue, (for example CONFCLOUD-70690), they often ask for more detail – detail that we have already provided in depth in the original DEVHELP investigation. Why do Atlassians not have the ability to reference the original investigation?
Being asked to copy the contents of a DEVHELP into a CONFCLOUD ticket on behalf of Atlassians who should already have all of this information available to them is unwieldy and an unacceptable use of our time. Is there a solution to this problem on the horizon?