How long does it take to get 3LO approval?

Jira Development Jira Cloud
41

We are also waiting for some time already: DEVHELP-4677 and DEVHELP-4678

42

@nmansilla Another week without any reaction :frowning: Anything you can do here?

43

@nmansilla and another week without getting any reply on the tickets. Could you please check if you can speed them up?
We are waiting since nearly a month to get this approved and this blocks the marketplace update.

44

Hi @andreas.schmidt,

Iā€™ll investigate.

Regards,
Dugald

1 Like
45

Hi @dmorrow @nmansilla

Can anyone help us out too? Our customers are waiting for an integration we made with 3LO

Ticket is DEVHELP-5047

Thanks so much!

46

@aagrawal2 I noticed you have been reviewing tickets too - please take a look if you get a chance :slight_smile: Thank you!

47

Hello @dmorrow @nmansilla, we have the same issue : Jira Service Management
Is it possible to check this ticket ? Our customer is putting a lot of pressure on usā€¦

48

Hello @dmorrow, @nmansilla

I have a people waiting for Jira Service Management ticket to be approved.

Big thanks in advance!

1 Like
49

Hi.
Weā€™re waiting for the approval for more than a month. And still thereā€™re no any updates regarding the tickets below.

https://ecosystem.atlassian.net/servicedesk/customer/portal/14/user/login?destination=portal%2F14%2FDEVHELP-5092
https://ecosystem.atlassian.net/servicedesk/customer/portal/14/user/login?destination=portal%2F14%2FDEVHELP-5093

Iā€™m completely disappointed in the Atlassian approach. Looks like nobody in the Atlassian QA team cares.

Good stuff, guys.
You know how to make your clients happy.

50

Hi @dmorrow, @nmansilla,

Could you please help with Jira Service Management ? Been waiting for two weeks now with no communication and customers are waiting on it.

Thanks!

51

Hi, we would appreciate a prompt review to our request. Itā€™s been idle for over a week with no communication regarding status.
We are approaching a major product launch and the approval of the 3LO app is paramount to that.

https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-5413

Sincerely,
StackPulse Team.

52

Hi @dmorrow, @nmansilla, @JohnAgan,

Any chance the approval times are going to be addressed? This very simple app for example has been Under Review for about a month and a half with pretty much zero communication from Atlassian. And weā€™re a Premium customer.

53

Hi @nmansilla @aagrawal2:

  • Iā€™ve a oAuth 2 app approval pending for Atlassian to approve. Itā€™s been a 3 weeks and still havenā€™t got the update on it. Jira Service Management

  • Weā€™ve tested it and it working out great, but we need to open it so that our best JSD users can test and help us launch before Christmas.

Can you please take a look and letā€™s know if there is anything we need to on our side to expedite the request. (If it helps Iā€™ve created support request to raise the issue, but so far no one is responding :frowning:)

Thank you,
DWAdmin

54

Iā€™m very sorry these are taking so long :frowning_face: Believe it or not, we have been working to improve the 3LO approval response time for a few months now - though I know it doesnā€™t feel that way.

The good news is that weā€™ve finally found a path forward internally and expect the response time to greatly improve over the next quarter.

I get that ā€œweā€™ll fix this in a quarterā€ doesnā€™t really address the current month and a half youā€™ve already been waiting. So let me see if there is anything I can do to help here.

4 Likes
55

How long does it take to get approval on 3LO apps for public distribution? We submitted a ticket for approval over a month ago and we havenā€™t received any update on our ticket except the generic Bot response asking questions around the integration which we responded immediately to.

I know this is a repeated topic, but I feel like this has come up enough times as an issue over the past 1-2 years that something has to be changed in this process. We currently have paying mutual clients waiting on our 3LO integration but we cannot make any progress until we get approval for our app. Is there anyway to at least get an update or timeline to expect whether weā€™re approved or not? Just giving us a human response is better than no response at all :frowning: .

Any help would be greatly appreciated, this is our ticket: https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-5278

56

Weā€™ve also been waiting nearly 2 months for approval and itā€™s having a detrimental impact to our product development.

Does anyone know what we can do to get this through the door? Itā€™s so frustrating for us and our customers!

57

Hi John, that would be very nice of you - as things stand, itā€™s been another week and still no movement on our ticket.

58

Hi @JohnAgan,

We would also greatly appreciate it if our ticket regarding 3LO access for our app could be responded to.

Could you please have a look?

https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-5360

Thanks,
Michael

59

Hi @michael.rueegg, Iā€™ve updated the ticket and requested one missing piece of information. Please take a moment to respond there. Thanks!

60

@Andrew_Golokha Thanks a lot for the swift response, we will update the ticket with the missing information.

1 Like