We have a use case where a customer will want to submit tickets to our service desk portal automatically to trigger a job we will perform for them. We don’t want to provision a regular JIRA user and deal with the permissionings that come with them having access to all of our internal projects. We wanted to use Service Desk as the cleanest and most scalable solution.
I’m having trouble figuring out whether it’s even possible to login to our JIRA instance via API as the customer with the customer’s credentials.
We’ve successfully used a Python JIRA library (https://jira.readthedocs.io/en/master/index.html) to perform JIRA API changes as a regular user. Is there something similar for Service Desk? Is there something that would work for the customer under their credentials?
Thanks in advance!