Programmatically creating a ticket as a customer (portal only) user

Is there an API call a customer could make to create a ticket?

I can successfully make this API call using Basic Authentication and API Tokens.

But I get a 403 (Forbidden) error when I try to create the ticket:

Here is the docs for the Create issue call:

You’re looking at the PLATFORM API. That’s not correct. Look at the Service Desk API:


Exactly what I needed. Thank you!

1 Like

I’m glad that’s helpful. Good luck :slight_smile: