We have a use case where a customer will want to submit tickets to our service desk portal automatically to trigger a job we will perform for them. We don’t want to provision a regular JIRA user and deal with the permissionings that come with them having access to all of our internal projects. We wa…

Sure - you don’t even need the customer’s credentials. You just need one set of credentials (for the automated user). First you’d have to hit POST /rest/servicedeskapi/customer ( https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post ) to create the customer. Then once the…

Thanks for the reply! Unfortunately your answer is what I was afraid of. So the customer would need access to a utility user (a regular JIRA user, correct?) in order to authenticate and manipulate anything via the API? I’m trying to avoid the use of a utility user entirely. The goal is for the cust…

Well the utility user would be to create the users/issues on behalf of the customer users. You can create a connect app and do it through that (might be a bit too much for what you’re doing. Once the customer is created they could log in as themself to manipulate the requests that you’ve created on…

Makes sense. The goal/hope was for the customer to ultimately still create the tickets for themselves, though. :slight_smile: via API

Oh so you’re not after creating the requests for them? In that case just give them the request portal url. They’ll be blocked from the rest of the JIRA instance as long as they’re a customer user and not a real user.

Yup! The use case is that customer will send us a lot of detailed information in order for us to trigger a process on our end, so we were hoping they could submit a ticket programmatically and not via the request portal URL. So yeah, the ultimate question is: Can a customer login via the JIRA REST …

Is there a reason you can’t just use the ‘createRequest’ method? POST@/rest/servicedeskapi/request https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request

I realise this is now “old”, but the reason as I understand it is that it does not seem possible to authenticate a service desk user via the rest api - at least not now that basic auth + password has been closed off. Attempting to use OAuth results in the user being sent to a login web page which o…

I have the same need. Only, I am the customer. Our vendor uses JIRA Service Desk, and we (as the customer) want to submit tickets pragmatically. We don’t want to use the UI. Right now we have to take turns being the “UI Slave” and manually enter in tickets. We were hoping there was an API or En…

Is it possible for a customer to login and create service desk tickets via REST API?

JSM Development JSM Cloud

jroberts May 29, 2019, 12:09pm 11

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post

Answer provided by sfbehnkeServer Developer in this post: