Hey @ctalk - I’m not quite sure I follow.
The current system has been around for a long time, and while it has had many outages over the years, the last month a half seem absolutely excessive.
I get that legacy systems can deteriorate, but the marketplace team has been talking about improving this process for many years, and in fact, if I go spelunking in this very forum, I’m fairly certain I can find lots of “promises” to improve things just over the last few months. So, what has changed to make things so much worse in recent times?
And please realize, I’m being very realistic here. I don’t expect a fix overnight. I don’t expect an announcement that the new system is ready tomorrow and we’re all riding into the sunset together. But at the very least, you could give us more details on each of these outages, what is causing things to be so much worse, and what you are doing in the short term about it.
We are working to update the systems, identify any gaps in processes, monitoring and maintaining the older system simultaneously.
Ok, that sounds interesting. But your entire statement fails to communicate any kind of details as to what we can expect. If you’re working on monitoring for example, why is it that the community still has to notify you about outages every time, instead of you guys catching it?
If you’re maintaining the older system, why has it failed 5 days in the past 16 days?
And furthermore, if we’re waiting for some kind of announcement at the end of the month, does that mean we should expect outages to continue at this pace?
Our intent is to improve the outcomes for our partners.
That’s a pretty statement. But How? You’re not really telling us anything.
In fact, since the announcement of a new system a few months back, things have gotten worse.
Again, not expecting miracles, but I think we can do better here with regards to communications and setting expectations with the vendor community.
I am fairly certain if any vendor app had as many issues as there marketplace, Atlassian would come knocking and ask what’s going on. And if that vendor provided such vague answers, I am also fairly certain Atlassian would be unhappy about that.