No access to ECOHELP Tickets - Marketplace app review ticket

Marketplace General Discussion
1

Hi,

I submitted a app for Marketplace approval and received ticket ECOHELP-115621 and ECOHELP-112479. My Marketplace partner account (the email associated with my developer console) cannot access the ECOHELP ticket I received after submitting my app. I get a “No access / forbidden” error when trying to view the ticket.

Could someone grant me access to track my app review?

Thank you!

2

Hi @DamianKleszcz,

I saw you’ve already solved identical problems, could you possibly help me?

BR Janek

3

Hi @JanekBehrens

The issue you’re facing is actually exactly the same as what I experienced.

At that time, my app review was stuck for nearly 10 days and was eventually rejected with a timeout error. During that period, I checked many resources but couldn’t find the cause. At the same time, there were permission issues:

  • I couldn’t access the Ticket page

  • I didn’t have permission to submit issues in Service Desk

Later, I submitted another version, and about 10 days later, it was rejected again for the same reason. It wasn’t until I used another Atlassian product page to contact online support, explained the situation, and asked them to submit the Ticket on my behalf that the permission issues were resolved.

The final confirmation was:

  • The timeout occurred because the Partner verification had not been completed, and the review process timed out while waiting for verification.

  • The inability to access the Ticket was due to Atlassian system permissions, which ended up wasting me nearly a month.

So the most important thing for you now is to resolve the Ticket access issue.

Once you can access the Ticket, you will be able to see the reviewer’s comments and do the next.

You can submit a request for help here:

https://support.atlassian.com/contact/

c7cff34ad35bba93b87a09f890273fa2
c7cff34ad35bba93b87a09f890273fa21272×1632 213 KB

Hi Atlassian Support Team,

I would like to request access to both the ECOHELP project and the Service Desk.
I previously submitted the following ECOHELP tickets through my app, but I currently do not have permission to view them:
• https://ecosystem.atlassian.net/browse/ECOHELP-115621

• https://ecosystem.atlassian.net/browse/ECOHELP-112479

Please grant the necessary permissions to my account.
Email: Your Email Address

Thank you for your assistance.
Best regards

1 Like
5

Hey @JanekBehrens
Could you please check it again? Everything should be okay now. :slight_smile:

1 Like