Not a good week to be an Altassian Marketplace developer

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I had a potential customer reachout to say they’ve been unable to install an app trial, and that they’ve been in a 3 month-long ticket with Atlassian support.

Like opening a new storefront and hearing customers outside complaining that the door won’t open while the landlord shrugs: Can we finally get useful info in app install error messages?

I think/hope I’m now in contact with the right internal decision makers after 4+ years of reporting the issue. TBD.