OAuth2/3LO - general feedback and support thread



Hey everybody!

We’d love to take the opportunity and gather everyone’s feedback and current successes/pain-points with the new 3LO integration that already landed in Jira, and will soon be available in Jira Service Desk as well as other products.

There’s a list of things that we’re still actively working through, to list a few:

That being said, please don’t hesitate to provide any feedback on anything mentioned in this list already as well, as we’d love to hear your thoughts in terms of the “how” and urgency from your side.

For those who already went live, awesome! Please share your success stories & learnings as well.

We’d really love to hear about all the things and help you get going as fast as possible.

Thank you.



I am not able to get it to grant me a token after I send the post with my code as referenced here: OAuth2 3LO Unable to exchange code for access token

Is anyone using this API? Step 1 in the oauth document flow works to get the code. Step 2 Exchange the Auth code for an access token fails every time for me with access_denied.


@haskovec Thanks for reaching out! I just replied on your thread, there was an extra colon in the payload. We’ll take this as great feedback for providing better error messages. Let us know how you go from here!