There’s a disturbing trend in Atlassian’s messaging to be unclear or even (unintentionally) misleading in communicating the Server EOS for Bamboo and Crowd in particular. The entire Server EOS is a communication nightmare to boot, so the partner community would highly appreciate if you could at least be extremely diligent when describing resp. changes along the Server EOS journey.
Here’s the recent change log entry as is:
ANNOUNCEMENT End of purchasing net new apps for Bamboo and Crowd for customers.
Customers will no longer be able to purchase new Bamboo and Crowd applications.
It’s important to note that customers will still be able to update their versions if they already have an existing server license until Feb 15, 2024 .
Note that neither the headline nor the description with emphasis even mentions ‘Server’. The only mention of ‘Server’ in the footnote isn’t capitalized to hint on this not just affecting any server product, and the phrasing ‘update their versions’ also suggests this to be about the product rather than just the license. Worse, there is no mention of Data Center at all, not to speak of any emphasis and guidance towards avoiding any misunderstanding.
I realize that these are developer comms, yet they are public and search indexed, so it’s no wonder that the frequency of confused customers (and even solution partners!) increases.
Here’s a quick attempt to phrase that better:
ANNOUNCEMENT End of purchasing net new Server apps for Bamboo and Crowd for customers.
Customers will no longer be able to purchase new Server licenses for Bamboo and Crowd apps. Instead, customers can purchase new Data Center licenses for Bamboo and Crowd apps going forward.
It’s important to note that customers will still be able to renew their existing Server licenses until Feb 15, 2024. Alternatively, customers can migrate to a new Data Center license at any time.