On November 20th around 17:00 UTC, we experienced a 1 hour 40 minute outage of the Marketplace. Incident Report
Marketplace services affected:
App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management
Cause of incident:
The outage was due to a database cluster failure
Steps Atlassian is taking going forward:
- Over the next few weeks we are improving our database alerting processes to reduce the likelihood and speed the recovery of such failures
- Over the next few quarters we are going further harden our database infrastructure to ensure higher uptime and reliability
Regards,
Warren Chen
Head of Marketplace Programs