POSTMORTEM: Marketplace outage on November 20, 2019 - 17:00 UTC

On November 20th around 17:00 UTC, we experienced a 1 hour 40 minute outage of the Marketplace. Incident Report

Marketplace services affected:
App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management

Cause of incident:
The outage was due to a database cluster failure

Steps Atlassian is taking going forward:

  • Over the next few weeks we are improving our database alerting processes to reduce the likelihood and speed the recovery of such failures
  • Over the next few quarters we are going further harden our database infrastructure to ensure higher uptime and reliability

Regards,

Warren Chen
Head of Marketplace Programs

7 Likes

Is it possible to have these posted in the marketplace vendor only forums where we can ask questions? (Or maybe both?)

1 Like

@danielwester I will repost in vendor partner only category as well.

Thank you for the write up Warren.

Regards,
Nick Muldoon, Easy Agile

Thank you for sharing this Warren.