[Server EoL] Managing customer expectations for apps

Although this might be a bit early considering that the actual End of Life for Server is on Februari 15, 2024, I would like to have clarity on some topics with regard to how this is going to play out for Apps. Based on the answers I can make sure that I manage customer expectations accordingly and prepare them for possible system disruption in time.

So here are my questions:

DC customers using Server apps

  1. Will DC customers be able to continue to use Server apps if no DC approved version is available, or will all apps need to be DC approved prior to Februari 15, 2024?

  2. If DC customers can continue to use Server apps, will they be able to continue to renew their license?

  3. If DC customers can continue to use Server apps, will we be able to continue to upload new versions of our Server apps to MPAC

  4. Does the above also apply to Free apps? And if so, is Atlassian willing to start communications to customers telling them their favourite free apps will probably no longer work (regardless whether they are on DC) because free app maintainers will probably not want to invest in DC approval (see also EULA and Data Center for free apps)

Server apps listing on MPAC

  1. What are the plans with regards to the Server listing on MPAC in general? Will they be removed?

  2. Will partners still be able to see Server licensing & transactions in the MPAC reporting section?

  3. Given the fact that Server apps have a proprietary license model, we will probably still want to / need to be able to provide support for customers with existing Server licenses that they wish to continue to operate. This is a business decision a lot of vendors will probably make to ensure customer retention when moving to Cloud / DC. We might also need to continue to support fixes to the migration assistance process. Will we still be able to create new versions of Server apps in MPAC?

Not sure who to tag here, so perhaps @rwhitbeck @dmorrow can help?

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Let me add a comment before this thread is automatically closed after 30 days…

I think these are valid questions and well worth a few answers. I’d appreciate to see them any time soon!

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Since we are about to start fielding these questions in a couple of months - can we please find out who at Atlassian is responsible for this?

/Daniel

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Just had a customer reach out about a Server app. I decided to retire all my Server only apps, but I’m sure an answer would be important to other vendors.

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Quoting myself for the identical reason.

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Although I appreciate the effort, and am seriously hoping that Atlassian is going to respond to this thread (pinging @rwhitbeck, @dmorrow again to chime in, and also CC-ing @tpettersen as this has been a stale topic that needs attention), I don’t think it is necessary to add comments to prevent the post from closing. I never selected that option when I created the topic and normally it would say so on the bottom.

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I don’t think it is necessary to add comments to prevent the post from closing. I never selected that option when I created the topic and normally it would say so on the bottom.

I’m pretty sure that it said so when I first posted for this reason.

My second post was admittedly more ironic, yet still hoping to draw some attention from Atlassian.

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