When we migrate a Jira Server instance with dashboards containing add-on gadgets to a Jira Cloud instance they no longer work.
- Custom Charts for Jira
- Status & Progress Report Gadget for Jira
- Individual Velocity Report/Chart Gadget
- Gauge Gadget
For example, we built Custom Charts to be identical on all platforms but this error is something we can’t control and would really like to be able to tell our users that they can migrate Custom Charts to Cloud.
The app has exactly the same key on both Server and Cloud (com.oldstreetsolutions.atlassian.jira.custom-charts) so should work, but it looks like it’s not being migrated properly from a P2 app to Atlassian connect.
The attached picture shows the difference in error messages:
The top gadget was created on Jira Cloud when “Custom Charts for Jira” was installed and shows an error message:
errorMessage":"Can not find gadget definition. Addon com.atlassian.plugins.atlassian-connect-plugin which provide the gadget definition was probably uninstalled.
The bottom gadget was created on Jira Server and migrated to Jira Cloud and you can see the error message is different:
errorMessage":"Can not find gadget definition. Addon com.oldstreetsolutions.atlassian.jira.custom-charts which provide the gadget definition was probably uninstalled.
Clearly there’s a problem, as they are the same app so should have the same definition.
As Atlassian has been saying how important it is to be able to migrate instances from Server & Data Center to Cloud is this something that has been looked at yet?