I need to obtain the latest tarballs Jira and Confluence, on-premise versions. They used to be available from the My Atlassian Licenses page. Now when I click on Download Source on a product we still have an active license for (just like always), I get empty pages adorned with a pair of messages:
A) The product you requested is not available. Please contact us if you have any questions about accessing the source code.
B) There are currently no source downloads available for your license. Please contact us for further details.
Where did the source downloads go? We can’t properly develop and maintain the addons and support customers without sources…
Our documentation still says
my.atlassian.com is the right way to obtain source code. I haven’t seen any announcements here in the community or in the changelogs to indicate otherwise. It sounds like a mistake so I recommend following the advice in the messages; specifically, contact our customer support about “Pricing, billing & licensing”.
Yes, Atlassians hid the source code some time ago. This is what support says: “…we’ve temporarily restricted access to source code as a security measure in response to the recent advisory CVE-2023-22515 and we’ll share any additional information as it becomes available.”
Thanks for that update. I was not aware but it helped me search around to see if I could share more information. I did confirm this is the exact right path to get source code. In addition, one thing that can help your request get through is to link to your Marketplace vendor account and explain how you use the source code in development (I know it should seem obvious, but these procedures are not managed by Ecosystem or Server/Data Center engineering).
For now, I’ll leave this post open since this should be temporary. I’ll close when the source code is back to
my.atlassian.com. Feel free to at-mention me if you have updates. That said, I’m not “in the loop” about this procedure so, please, no mentions to request status updates.
Thanks @AlexeyDorofeyev @ibuchanan We’ll see what happens…
Just received confirmation from Atlassian Support echoing the reason shared by @AlexeyDorofeyev.
So, we wait.
@ibuchanan @tpettersen is there a way for Atlassian to provide source code to Marketplace Partners separately from my.atlassian.com?
I fully understand that platform teams are not going to prioritise bringing back source code access to all customers, but not having access to source code really limits our ability to provide support to our mutual customers.
Would it be possible for someone to just upload these sources manually to https://atlassianpartners.atlassian.net for the time being?
Fyi, as a last resort we can contact Atlassian support and request individual source downloads on a per product-basis. I did that recently with Jira 9.4.latest + 9.12.latest and Confluence 8.5.latest + 8.7.latest, and Atlassian Support uploaded the requested ZIPs on my support tickets in a matter of 1-2 days. Not ideal, but better than nothing.