Does anyone know if one month waiting period is normal or what’s causing the delays in Top Vendor approvals? Some insight here would be very much appreciated.
@mike-scriptlover@pvandevoorde do you know anything about this or can you forward this to anyone who could give some insights on what’s going here. Thanks!
I have applied for Top Vendor program on July 22, although I did not receive any confirmation email at all. Checking my active tickets I see that there is one created for this request - AMKTHELP-17698. However, there hasn’t been any progress with this so far. Can anyone from Atlassian confirm that this did not fall into black hole and is progressing as it should and this wait time is normal?
We monitor, and action, the Top Vendor approval queue once a week. However, as we currently have large throughput in all categories, (Support requests, App approvals, Cloud Security Program, Free License etc) we have a lot of requests to process. As of right now, there are currently twenty-one Top Vendor requests, including re-approvals and first-time submissions, that are waiting to be actioned. Based on this, and your current position in the queue, we should have actioned and processed your request by next week.
Also, the absence of an email notification would have been caused by the following issue which has been subsequently fixed:
Thank you 