Does anyone know what’s the effective grandfathering period for existing customers on pricing changes? I find conflicting information on the Atlassian websites - some say 60 days - some say 90 days. I am seeking the info for a Cloud app if that makes a difference.
In the Marketplace docs it says 90 days:
Existing customers get a 90-day price override so they can pay the lower price when they renew or purchase. They receive the renewal price override as long as they’re on the same product edition and the quote is created before the renewal override date (90 days from the price change).
In the pricing page in the Marketplace, it says 60 days:
In this Licensing FAQ it says 60 days (for Server apps):
If app pricing changes after your initial purchase there’s a 60-day grandfathering period during which you can renew based on the old pricing.