The original topic from @JuliaDaehne is closed now, but I couldn’t find an answer there.
I am looking at our UI for when a license is expired or our app needs to be manually updated due to a scope change, etc, and it is outdated. There is no guarantee that anyone in Jira can actually update the app anymore now that you must be a site admin to do so. Where can I send users so that they can inform the site admin that the license is expired or that an update is required?
Jira has a contact administrators form, but it may or may not be configured, so I can’t rely on it. Also Jira administrators may no longer be site admins, so still might be able to action the request. Is there anywhere reliable I can send users when there is a problem like this?
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For future travelers, the link is https://admin.atlassian.com/s/$CLOUD_ID/user-connected-apps/connect/jira/$AC_APP_KEY/details where you can get the CLOUD_ID from https://YOU.atlassian.net/_edge/tenant_info
However, the likelihood that a given user is a Site Admin is very small. So this is unlikely to be helpful.
I have UI like this when my app needs to be updated and it currently links to /plugins/servlet/upm:
Maybe @ibuchanan @FirozKachhi or @ChrisWilliams can help here since they are Atlassian Staff who commented on the original post from @JuliaDaehne . Any suggestions for where to send Jira users when an update is required? I can’t detect site admins I don’t think? And the Jira admins likely have no enabled admin requests (and even if they did, are they also site admins?). So there anywhere else I can send them? Or am I forced to leave it at “Ask your Site Admin to update this app” with no link and pretend they know what an Atlassian Site Admin is, who theirs is, and how to reach them?
Thanks!
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