Richard
Try raising a support request asking for it to be removed. They should remove it since the complaint has nothing to do with the app
Paul
1 Like
For the uninstall issue I just came across these:
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Latest customer support screenshot. They pay via invoice and this is the message they get.
How many installs are developers losing due to these errors?
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Adding to the growing list of affected Marketplace Partners, we just received a report from a customer saying that they were unable to install the Cloud version of our app into their test Cloud instance, with the all-too-familiar message:
They have tried multiple times.
I have suggested that they:
- Check to see if they have a payment method setup, and
- Let us know if they are still having issues after 24 hours (in the hope that whatever the problem is resolves itself, as has been suggested multiple times in this thread), at which point we will raise a support ticket with Atlassian on their behalf.
I must agree with the repeated calls above for a more informative error message.
5 Likes
Another one this morning. What is worse the customer says they’ve wasted 3 months dealing with Atlassian to try get this fixed.
Atlassian’s response? They’ve told the customer it is our problem.
Obviously app vendors have zero control over the marketplace, installs, licensing and billing.
2 Likes
Hi @nathanwaters - Can you please help us with customer’s details, so that we can contact him/her for issue details? Otherwise if you have app_key, and cloud_id details, please share.
@AnilKumar1 it’s been escalated. Also now have the leads of various internal departments looking into this issue broadly.