RFC-51: Multiple Help Centers on Jira Service Management

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  • Publish: 14 May 2024
  • Discuss: 21 May 2024
  • Resolve: 23 May 2024


We plan to introduce a new capability in Jira Service Management that allows admins to create additional Help Centers.

We currently allow customers to add apps on Jira Service Management that are rendered on the Help Center. These apps make use of the Forge/Connect extension points for Customer Portal.

When customers have multiple Help Centers, we need to ensure that they can use these apps on the new Help Centers.

Proposed Solution

Customers who have apps on their existing Help Center will continue to see these apps there.

When customers create additional Help Centers, they will also see the apps on these new Help Centers. The apps will be rendered at the same extension points as those in their existing Help Center.

Future improvements

We understand that customers may want additional controls such as the ability to select Help Centers where a specific app is available. We will consider adding such a capability in the future.


We are seeking your feedback on the following:

  • Do you expect any disruption in experience for your customers when we roll out this capability?
  • Would you like to participate in the EAP program? If yes, please fill out this form.

Hi @SushantKoshy ,

Thank you for this RFC.

I don’t have any substantive feedback regarding the RFC, but more regarding the fact that the problem statement does not seem like a problem statement to me? What problem are you trying to solve?

Thanks @remie for your message.

You are right, that we don’t necessarily have a problem at this point. We want to ensure that we are not inadvertently causing a problem with this release and, therefore, seeking input from the developer community.