RFCs are a way for Atlassian to share what we’re working on with our valued developer community. Please respect our community guidelines: keep it welcoming and safe by commenting on the idea not the people (especially the author); keep it tidy by keeping on topic; empower the community by keeping comments constructive. Thanks!
- Publish: 14 May 2024
- Discuss: 21 May 2024
- Resolve: 23 May 2024
Problem
We plan to introduce a new capability in Jira Service Management that allows admins to create additional Help Centers.
We currently allow customers to add apps on Jira Service Management that are rendered on the Help Center. These apps make use of the Forge/Connect extension points for Customer Portal.
When customers have multiple Help Centers, we need to ensure that they can use these apps on the new Help Centers.
Proposed Solution
Customers who have apps on their existing Help Center will continue to see these apps there.
When customers create additional Help Centers, they will also see the apps on these new Help Centers. The apps will be rendered at the same extension points as those in their existing Help Center.
Future improvements
We understand that customers may want additional controls such as the ability to select Help Centers where a specific app is available. We will consider adding such a capability in the future.
Asks
We are seeking your feedback on the following:
- Do you expect any disruption in experience for your customers when we roll out this capability?
- Would you like to participate in the EAP program? If yes, please fill out this form.