With the move of “Manage apps” to the global admin area, the current UI is becoming more and more confusing for our users. With the new experience, when using the “Marketplace apps” menu entry in the main menu, users will be encouraged to go to the global admin section. This is however not the correct place if you are looking for app settings - which are in the left hand menu. This is very, very unclear and will steer users to the global admin section, whereas in most cases users will be looking for apps config.
Could you please clarify (cc: @JuliaDaehne) what the plans are going forward? I think there should be some kind of landing page when clicking “Marketplace apps” in the top menu, instead of an empty state steering people away from this area…
// edit: This is really not improved by having an section called “App settings”, where, contrary to the name, no app settings are actually to be found …
@tobias.viehweger I completely agree with this concern - moving “Manage apps” to the global admin area is making things less intuitive for users.
This change confuses users looking for app settings and also hides upgrade options, which are already hard to get customers to adopt.
Either “Manage apps” should open the admin UI directly, or the manage apps list should be embedded back into Jira/Confluence to make it easier for users to manage their apps.
Completely agree here. As vendors, we are “encouraged” to update / fix our apps frequently and investing a lot into moving functionality to Forge (which is the future). With every manifest change requiring a manual update customers are largely running older versions which will have a negative impact on their overall product experience (not mentioning security and compliance aspects). With the core products/apps (Jira/Confluence) evolving at such a high speed things break. Fair. But we do our best to fix them at our end. We need a highly visible mechanism to inform our customers about these fixes (which encourages them to upgrade to the latest version). Moving the “Manage apps” section to the global view only makes the situation worse.
Also finding the apps when just navigating to admin.atlassian.com is complicated - I just use the old way. Calling it “Connected apps” also sounds wrong, what about “Marketplace Apps”?
It’s only a “side effect” of those changes, but if you want to be able to make updates to the description shown in the “Connected apps” section again, please vote for https://jira.atlassian.com/browse/MP-448.
Guys it’s easy, if you want the admin/user to get started or configure the app just instruct them to:
Expand lefthand sidebar
Click hidden “…” dropdown next to “Apps”
Click “Manage apps”
Oh no “App management has moved”
Click “Take me there”
New tab opens and loads apps slowly
Find the app or search
Click another hidden “…” dropdown
Click “Get Started” or “Configure”
Opens in another new tab
Easy peasy lemon squeezy /s
And if you get a negative review because the user can’t find this “getting started” page, Atlassian will blame you the developer and refuse to remove the review (actual policy fyi).
I don’t think snark is productive here, but I do think the IA of admin.atlassian.com is very bad in general and especially for finding connected apps. It’s very hard in our support cases to guide customers with licensing issues to the right place.
Luckily the URL for an app is knowable via cloudID and app key/ID. Unfortunately from the product itself we have no idea who has access to it. If we had a way to check if the current user is a site admin from each product that would go a long way to helping us deal with expired licenses and outdated app versions. The other thing that would help is a reliable way for non-site admins to let site admins know there is a problem with the state of an app.
In the interest of keeping it all linked, just noting that I raised a similar concern almost a year ago and was just as ghosted as this thread, even after mentioning relevant people.
For what it’s worth, I think the flow could also be impacting new trials / evals.. It’s making it very hard to go from the main menu which says “Add new apps”, to being redirected to the central app management, to finding a white button that says “Explore apps”:
I agree. The new experience and increased complexity of finding and removing apps feels like it discourages people from trying new ones.
It would be great if we could simplify the process to match user expectations.
Adding and removing apps should be easy so users can find the one that best solves their problem and remove the ones they don’t want without the current friction (difficulty finding new apps, long wait periods to remove apps etc.)
