Marketplace Approval

43 days: https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25170
42 days: https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25192

Surprisingly an app I submitted 5 days after those two, was just approved 2 days ago. So is there actually a chronological queue or not? Dun dun duuuun.

Anyway much empathy for the support team still swamped by these tickets. Something as tiny as a “your place in queue” number would surely massively reduce inbound and uncertainty.

2 Likes

Hi @ayarazarvi,
Could you please take a look at the request https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25214

It’s been 40 days now and we are really looking forward to some news.

Thanks so much for your time.

Hi,

If you get some time @ayarazarvi could you ask someone to pick up https://ecosystem.atlassian.net/jira/servicedesk/projects/AMKTHELP/queues/issue/AMKTHELP-26149- its been in new status for 4 weeks.

Thanks,
Iain

Hello,

I hope you are doing great. @ayarazarvi we have submitted a request 1 week ago to do some changes for the version we wanted to submit to marketplace (version number and compatibility change), and in order to not get delayed because of the process (I understand that there are multiple requests), we have submitted today the current version for review, but I will appreciate if we can apply these changes from this ticket first:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-27206

before the ticket:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-27284

gets approved!

It will be great if you can help someone to pick up them together.

Thank you!

Best regards,
Kate

Dear @ayarazarvi

I hope you had a good start into 2021. Would you mind having a look at https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-27580

We are waiting for this one over a month now.

Thank you

Andreas

Hi @ayarazarvi,

I will appreciate it if you could take a look at this ticket: https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-28097

I am waiting for approval for about a month.

Thanks
Pawel

Dear @ayarazarvi,

could you please look into the following ticket
https://ecosystem.atlassian.net/servicedesk/customer/portal/14/DEVHELP-5683

We’ve been waiting for a bit over three weeks now. We provided all required information and would really appreciate a status update.

Many thanks
Jonas

Hey @JonasKaendler, I will reach out to my colleagues who are handling this ticket.

1 Like

Thank you very much @ayarazarvi for your fast reply and help. Highly appreciated!

Hi @ayarazarvi,
Our application now in “pending Marketplace approval” status, but there is no ticket for this. The original ticket https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-29520 is in status AWAITING RESUBMISSION, and it was created over two weeks ago.

The application was originally rejected because of the absence of a support portal link(we’re switching from free to paid). We applied for free cloud licenses of JSD(https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-29521), but we were rejected because we have to have at least one paid app, but we can not make our app paid because we need a support portal link ) It looks like an infinite loop )

Could you help, please?

Hey @AntonVersal , you can activate trials for confluence/jsd/jsw and use those links in the app submission, once the app is approved, you can create a free license ticket. Hope this helps.

Your new app review ticket is : AMKTHELP-30085 ( I have added you as a reporter )

2 Likes

Thank you very much for the speedy resolution!

@ayarazarvi , hi!
I have submitted my plugin a week ago and its waiting for approval. Could you please check the status of the approval?
I haven’t access(
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-36519

Hi @Anastasia Could you please confirm if you can now access the ticket?

1 Like

Hm, status is new. There are no changes so far. But thanks anyway

Hi,

we have an app in the approval process and can not access the assigned ticket:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-37118

Is there anything special we missed to be able to access the ticket?

@ayarazarvi Maybe you can help?

Anyone have tips on getting past the “Automatic Rejection” phase? We have quite meticulously filled out all the pertinent sections, with good descriptions of our app, but still get “Automatic Rejection - Not enough details on listing”. Is this related to a particular field, or some overall word count across different fields, or…?

I have submitted my plugin two weeks ago, but i lost the link and i dont know how to get it back. So i have submitted another one ticket below

https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-38279

@ayarazarvi, could you please check if the ticket is correctly filled?

A post was split to a new topic: How long should a Marketplace Approval take?