Marketplace Approval

e.kovetskiy · August 25, 2020, 11:11am

could you take a look at my ticket? It’s also stuck: Jira Service Management?

The DC listing has no difference with Server listing whatsoever. DCHELP ticket already approved 2 weeks ago.

HendrikWinter · August 26, 2020, 8:14am

it has been over three weeks since we submitted our Cloud Plugin. So far we have recieved no replies on our approval ticket. We understand that the approval takes time. However, it would be great if there would be any information on the status of approval tickets visible to marketplace partners (e.g. current position in the queue). Especially since it appears there has been an issue with approval times for years now.

We would appreciate if you could take a look at our ticket: https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25058

Thank you in advance!

Greetings
Hendrik

nathanwaters · August 26, 2020, 10:33am

I’m still in the queue for an app submitted almost 6 weeks ago (17th July).

ayarazarvi · August 26, 2020, 4:14pm

Hi Team, We are working hard to process these at the earliest, we understand your frustration and are thankful for your patience, please refer to this thread: https://community.developer.atlassian.com/t/marketplace-support-open-letter/41090
we are taking steps to address these issues and are hopeful of providing better support.

Thanks & Regards,
Ankur

OlehKolomiiets · August 26, 2020, 4:37pm

Hi @ayarazarvi ! We have submitted an app for review around three weeks ago and can’t even access our ticket to monitor the status (Jira Service Management).
We have also created one more ticket regarding the access issue but haven’t gotten any response there either.
Jira Service Management
It would be nice if we could at least get access to our initial ticket that was created automatically when the app was submitted. While we are waiting for the approval

Thanks.

TamNagasada · August 26, 2020, 11:43pm

Hi @ayarazarvi @dparrish, We have tickets in the queue for long time

Jira Service Management (21 days)
Jira Service Management ( 16 days)

Commented on the ticket and also created another ticket to request for status but no response. Could you help to look at it or ping marketplace support team?

Thanks,
Tam

HendrikWinter · August 27, 2020, 7:06am

Hi @ayarazarvi,

I cannot access the link because the page behind the link does not exist or is private.

Best regards
Hendrik

matthew.grover · September 1, 2020, 11:03am

Hi @ayarazarvi,

Jira Service Management has also been waiting for approval for 26 days, if you could get it looked at please,

thanks,

Matt

TamNagasada · September 2, 2020, 12:32am

Our ticket is in the queue for 27 days, asking for the status but in vain.
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25092

czomba88 · September 3, 2020, 8:52am

Hi @ayarazarvi,

we opened a request for free cloud license AMKTHELP-24943 (28th July, 5 weeks ago) with a marketplace approval the same day. We got the approval yesterday, but still waiting for the license.
Can you help as with that, too?
Thank you!

toshihiro · September 9, 2020, 10:24pm

Dear @ayarazarvi,
Our ticket has been waiting for approval for 33 days:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25104
Would you please help us to take a look?
Thank you!

matti.kiviharju · September 12, 2020, 6:09am

I have similar issues like others here with this:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25423
I plan to replace my combined Gantt Chart and Timesheet to only Timesheet version for my Atlassian Merketplace clients. For good reason.

paul · September 13, 2020, 8:50am

Hi

Could you also please look at: https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-25362

Thanks
Paul

nathanwaters · September 17, 2020, 6:02am

43 days: Jira Service Management
42 days: Jira Service Management

Surprisingly an app I submitted 5 days after those two, was just approved 2 days ago. So is there actually a chronological queue or not? Dun dun duuuun.

Anyway much empathy for the support team still swamped by these tickets. Something as tiny as a “your place in queue” number would surely massively reduce inbound and uncertainty.

OlehKolomiiets · September 21, 2020, 6:58pm

Hi @ayarazarvi,
Could you please take a look at the request Jira Service Management

It’s been 40 days now and we are really looking forward to some news.

Thanks so much for your time.

anon23040522 · October 28, 2020, 1:37pm

Hi,

If you get some time @ayarazarvi could you ask someone to pick up https://ecosystem.atlassian.net/jira/servicedesk/projects/AMKTHELP/queues/issue/AMKTHELP-26149- its been in new status for 4 weeks.

Thanks,
Iain

KateBarariSevcenco · November 27, 2020, 8:08pm

Hello,

I hope you are doing great. @ayarazarvi we have submitted a request 1 week ago to do some changes for the version we wanted to submit to marketplace (version number and compatibility change), and in order to not get delayed because of the process (I understand that there are multiple requests), we have submitted today the current version for review, but I will appreciate if we can apply these changes from this ticket first:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-27206

before the ticket:
https://ecosystem.atlassian.net/servicedesk/customer/portal/9/AMKTHELP-27284

gets approved!

It will be great if you can help someone to pick up them together.

Thank you!

Best regards,
Kate