How to obtain server starter licenses after February 2, 2021

The new year brings us to an important turning point in our journey to cloud. Since we announced the changes to our server and Data Center offerings on October 16, 2020, we’ve heard valuable feedback from our our Marketplace Partner and developer community.

Reminder: Changes to the Atlassian Marketplace

The full list of self-managed product changes taking place on February 2, 2021 can be found in these FAQs and our associated Moving from server to cloud developer guide. For the Atlassian Marketplace, the key dates to be aware of are:

  • May 1, 2021 - No further server apps can be submitted for listing to the Atlassian Marketplace, unless specifically to support a customer cloud migration
  • February 2, 2023 - No further new sales of apps to server customers; renewals can continue to be made, pro-rated to end on February 2, 2024
  • February 2, 2024 - Server product and server Marketplace end of life

Developer licenses for server and Data Center

From February 2, 2021, our server and Data Center developer ecosystem will continue to be able to obtain 10 user, $10, self-hosted licenses, for development purposes only. Instructions for obtaining a developer self-hosted license:

First, navigate to the self-hosted order form.

  • If you are seeing "Contact Support"

    • Select ‘Billing, Payments and Pricing’ > ‘Help with a quote or order’ > ‘Quote for Data Center products’
    • In the box ‘Tell us the products and number of users you would like included in your quote’, insert the following text: This request is for a server license, specifically to develop Atlassian Marketplace apps. Please create a quote for a Starter license for the following products so I can make payment online: <Insert names of products required i.e. Jira Software, Confluence, or other>.
    • Support maintenance period: Select 12 months
    • Complete remainder of details
  • If you are seeing "Contact Partner Program support"

    • Select ‘Sales Support’ > ‘Quotes and trials’ > ‘I need a quote for an Atlassian product’ > ‘Atlassian Data Center’
    • In the box ‘Which products would you like a quote for?’, insert the following text: This request is for a server license, specifically to develop Atlassian Marketplace apps. Please create a quote for a Starter license for the following products so I can make payment online: <Insert names of products required i.e. Jira Software, Confluence, or other>.
    • Complete remainder of details

We reserve the right to withdraw, or replace, the above method for providing self-hosted licenses for development purposes at any time. Please continue to monitor the developer community for updates.

Additional resources

We’re here to help you have effective customer conversations. Continue to leverage the following resources or drop a comment here for additional support:

13 Likes

We can submit a new DC app right?

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So that folks can plan properly. What’s the targeted turnaround time on the requests on the atlassian side?

Oh I would be wrong for me to fail to say thank you to all of the atlassians that dug into this and came up with this solution btw. :slight_smile:

@boris, yes, DC app submissions are unaffected.

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@daniel requests will be handled by our customer success teams. That being said, it is a new process, so if you do encounter any issues, you’re welcome to reach out through the other dev/partner support channels to bump.

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Is there a (technical) way to submit an app for DC and not Server? I am wondering if MPAC can even do this from a tech perspective within the timeline?

I would not expect anything to change from an app perspective. You would still have the same atlassian-plugin.xml with the data center compatible flag.

The only changes are on MPAC where it will no longer have two versions of the same app (which is actually nice, because it means we don’t have to do the +1 build number increment for DC), no more listing of Server (cosmetic change), changes to UPM for no longer showing & allowing installation of Server apps and finally changes to the purchasing process in my.atlassian.com.

Hi @kmorales

I don’t see “Quote for self-hosted products” option, has something changed?

It’s not yet Feb. 3 :wink:

From February 2, 2021 …” I read it literally :wink:

I will check again tomorrow, thank you

“No further server apps can be submitted for listing to the Atlassian Marketplace,”

In addition to ‘new’ apps, does this affect releasing new versions for an already listed Server app. Is there a cut off date for existing app Server version update to be released through Marketplace?

4 Likes

Hi Andy - New versions for an already listed Server App will be allowed so that bug fixes and necessary improvements in existing Apps can be shipped to the Customers. Given the overall objective of EoL for the Server product line, we do not intend this to be a mechanism to develop significant new capabilities on Server Apps.

@adam.labus Apologies, you are correct - the form has changed since we planned this announcement. Just waiting to hear back on whether the Data Center option works for our field team; either Katrina or I will update the message as soon as we can.

@adam.labus We confirmed with the team: ‘Quote for Data Center products’ is the correct option to choose. Make sure to include the text we provided so that they know it is for a server starter license and not actually Data Center.

2 Likes

Hello everyone!

Great with the dev license available. I was going to make an order, but it seems the link to “Self hosted order form” is broken, could you please update or share the correct one here?

https://support.atlassian.com/contact/&_ga=2.239099338.851649926.1612770068-552404657.1602685175

Best Regards, Maria Heij

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Hi Maria, the form is working for me. What error are you seeing?

In the past I have seen issues where the GA string that is automatically appended to the URL can cause issues. Try deleting &_ga= and everything after it in the URL bar and let me know if that works.

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@kmorales - hi Katrina! I’ve tried following the directions in this post, but the sales ops person I’m interacting with keeps trying to get me to buy a full Data Center commercial license. :sweat_smile: Any suggestions?

FYI, my case is CA-1258635

Hi @DaveLiao, sorry to hear that. Let me investigate. Either I or someone else from the team will respond with an update.

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Hello. I am not seeing any option for ‘Billing, payments and pricing’ from the link https://support.atlassian.com/contact/
Am I missing something?

Hi @DaveLiao, looks like you got your starter license now. Thanks for bringing this to our attention so we can reinforce the procedure with the team. :slight_smile:

1 Like